1. What is my nephew's balance in this inmate account? What does my brother owe for his inmate account?
Answer: Your nephew's balance is "x".  Your brother owes "Y".

2. I sent a money order for $100.00 to my boyfriend's account last Tuesday.  Did you receive it?
Answer: Yes, we did receive it on X date.

3. My son was released two days ago.  He has $150.00 in his inmate account.  He needs it to buy groceries.  Why can't we just come up there and get it?
Answer: We place a 7 day hold on money orders or checks over $100.00 to ensure our bank receives the funds.

4. I sent 3 money orders for $50.00 each for my girlfriends account.  Why is there a hold on these checks since they are $100.00 or less?
Answer: Our $100 7 day hold rule can not be avoided by breaking down the amount into several money orders or check for lesser amounts.

5. Why can't I come to the Sheriff's office and pick up a check for money that was released from to me from an inmate account?
Answer: Our practice is always to mail the check to the address on file  This is an internal financial control. 

6. If I have money in my own inmate account can I come and pick it up?
Answer: Balances can be picked up any time day or night at the book-in window for your own account with proper photo ID.