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Administrative Investigations Section
Citizen Complaint Policy
Citizen Complaint Policy 

It is the policy of the Polk County Sheriff's Office to investigate all complaints against the agency and its members and to maintain an Administrative Investigations Section (AIS) which shall thoroughly, expeditiously and impartially investigate all complaints or cases involving the agency's integrity.  This includes all anonymous complaints.

The agency’s administrative complaint policy is enumerated in Chapter 52.1 – Administrative Inquiries/Investigations, of the General Orders Manual.

How you, as a citizen, can make a complaint:

By Telephone:

Monday through Friday, 8 a.m. to 5 p.m.:

  • Administrative Investigations (863) 298-6506

  • Sheriff's Operations Center (863) 298-6200

  • Northwest District (863) 577-1600

  • Southwest District (863) 499-2400

  • Northeast District (863) 236-3900

  • Southeast District (863) 534-6291

  • Central District (863) 297-1100

  • South County Jail (863) 635-6938

  • Central County Jail (863) 534-6123

After Hours:

  • Main office (863) 298-6200, (toll free) 1 (800) 226-0344

In Person or By Mail:

Administrative Investigations, Monday through Friday, 8 a.m. to 5 p.m.

1891 Jim Keene Blvd, Winter Haven, FL 33880