It is the policy of the Polk County Sheriff's Office to investigate all complaints against the agency and its members and to maintain an Administrative Investigations Section (AIS) which shall thoroughly, expeditiously and impartially investigate all complaints or cases involving the agency's integrity. This includes all anonymous complaints.
The agency’s administrative complaint policy is enumerated in Chapter 52.1 – Administrative Inquiries/Investigations, of the General Orders Manual.
How you, as a citizen, can make a complaint:
Monday through Friday, 8 a.m. to 5 p.m.:
Administrative Investigations (863) 298-6506
Sheriff's Operations Center (863) 298-6200
Northwest District (863) 577-1600
Southwest District (863) 499-2400
Northeast District (863) 236-3900
Southeast District (863) 534-6291
Central District (863) 297-1100
South County Jail (863) 635-6938
Central County Jail (863) 534-6123
In Person or By Mail:
Administrative Investigations, Monday through Friday, 8 a.m. to 5 p.m.
1891 Jim Keene Blvd, Winter Haven, FL 33880