Public Information Office On-Call Policy:
The Public Information Office strives to be responsive and professional, acting in compliance with the Florida Public Records law and in the best interest of the agency, the news media, and the people of Polk County. Routine media inquiries and records requests are handled as expeditiously as possible during normal business hours. After hours and on weekends, a PIO is always on-call for emergencies and for significant breaking news events.
After hours, the on-call PIO will generally not have information regarding non-fatal car crashes, routine arrests, crimes not resulting in death or critical injury, or the status of cases that are not considered breaking news.
Written records, including arrest affidavits and event reports, are not made available to the PIOs after hours or on weekends, however, arrest reports can be obtained by the media from the jail at Central Book-In in Bartow.